Refund Policy

At B&B Cleaning, we strive to provide the highest quality cleaning services. Your satisfaction is very important to us. Please read our refund policy below:

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1. Service Guarantee

• If you are not satisfied with the cleaning service provided, please contact us within 24 hours of the appointment.

• We will review your concern and, if appropriate, arrange a re-clean at no additional cost.

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2. Refunds

• Refunds are only considered if a re-clean cannot reasonably resolve the issue.

• Refund requests must be made in writing via email to [your email].

• Approved refunds will be issued within 7–10 business days to the original payment method.

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3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• If the client fails to provide access to the property at the scheduled time.

• If cancellations are made with less than 24 hours' notice.

• If the property contains unsafe or hazardous conditions that prevent our staff from completing the service.

• For pre-existing damage, excessive clutter, or situations not disclosed prior to booking.

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4. Cancellations

• Appointments canceled with more than 24 hours’ notice will not incur a fee.

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation charge instead of a refund.